Frequently asked questions from our clients
Wifi, router, network settings
Antivirus protection, virus removal
Data backup, privacy settings
Mailing problems, mailing list
Printing and printer settings
Computer reinstallation
Help Desk
About our services
Today, almost all companies claim to be customer-centric, but this is often not reflected in practice. Communication slips, feedback is not timely. You don’t know where you are in the problem-solving process, or whether your case is even being dealt with. Sounds familiar? But at our company, we provide timely feedback, information and ongoing contact with the customer.
Our colleagues are available between 8:00 a.m. and 5:00 p.m. on weekdays. You can contact us by phone, e-mail, by filling in a contact form or even via Messenger. After that, our colleague will get back to you within a few hours to clarify the details of the problem and its priority. Typically, we work with five priority levels, indicating how important it is to resolve the issue quickly. If you need a solution urgently, our colleague can complete the task within 2-3 hours.
Why choose us?
- Experience: we have successfully solved a wide range of problems, our experienced colleagues will help you!
- Quality: we only deliver work that our clients are completely satisfied with.
- Speed: Our experience and problem-solving routines enable us to deliver a quick solution for our Clients.
- Effective communication: we never miss a task, and we provide constant feedback on the problem-solving process.
Not just an administrator
In addition to typical problem reports, you can contact us for any IT task. The continuous development of our company is shown by the fact that we are also present in other areas of IT in addition to system administration. We deal with software development, hosting and website development. Thanks to this, we are able to take on complex tasks as a partner. In addition to ad hoc assignments, we also undertake project-based and ongoing, long-term cooperation.
About our pricing
Hourly rates
Hourly rates are given on an interval scale, as different problems require different levels of expertise. Setting up a mail system does not typically require a trilingual colleague with 10 years’ experience, but there may be more complex tasks where it is necessary. Of course, other considerations may also influence the choice of a specialist. We strive to select the most optimal workforce for our clients in each case. Of course, we will always provide you with information on the exact hourly rate before starting the job.
Per minute billing
The table shows hourly rates for ease of comparison, however, we charge on a per-minute basis. This means that you only pay for the minutes that our colleague has actually worked. There are often problems that are easily solved by an experienced professional, in which case the pricing mechanism we use is particularly advantageous, as there is no extra cost compared to the so-called “started hour-based settlement”.
Frequently Asked Questions (FAQ)
I understand everything, but what’s the next step?
The most important thing is to let us know your problem first. You can contact us in a number of ways: by phone, email, by filling in the form on the site or by sending us a Messenger message. Choose the alternative that is most convenient for you. Trust us, we will reply shortly! In most cases, we will respond to enquiries received during working hours the same day, but we will get back to you the next working day at the latest.
Do you offer on-site service?
We currently offer on-site service in Budapest, but occasionally we can accommodate custom requests, contact us!
When is the customer service available?
The customer service is available every weekday between 8:00 and 17:00.
What is the basis of payment?
You will be billed on a per-minute basis, so you only pay for the minutes that our colleague has actually worked. In addition, you will be charged for the time spent on site, if any.
