Services
Server management
System surveillance
File management, file sharing
Mailing system
Workstation support
Stable internet access, Wifi, network operation
Procurement of equipment
Data backup, privacy settings
IT support, Help Desk services
IT advocacy
DevOps tasks
Why choose us?
- Cost-effective: We will charge you per minute, so you only pay for the minutes actually spent efficiently working. We always keep in mind what is the best value-for-money solution for the client.
- Experience: we have successfully solved a wide range of problems, our experienced colleagues will help you too!
- Quality: we only deliver work that our customers are completely satisfied with.
- Speed: Our experience and problem-solving routines enable us to deliver a quick solution.
Not just a system administrator
In addition to the most common problems, you can contact us for any IT-related task. We provide the IT infrastructure you need for your day-to-day work, and our solutions can help you make your business processes more efficient. We also deal with software development, hosting and website development. This allows us to deliver complex solutions for our customers. Choose us as your system administrator and never worry about IT problems again!
Are you interested? Contact us!
The way we work
Today, almost all companies claim to be customer-centric, but this is often not proven in practice. Communication slips, feedback is not timely. You don’t know where you are in the problem-solving process, or whether your case is even being dealt with. However, in our company, we provide timely feedback, information and ongoing contact with the client. All our partners receive a unique support email address, through which they can contact our colleagues. You can also easily report your problem and its priority in our ticket system. Typically we work with five priority levels, which indicate the importance of resolving the issue quickly. If you need a solution urgently, one of our colleagues will get it done within 2-3 hours.
Our staff are available from 8:00 am to 5:00 pm on weekdays. However, we can agree on other terms on an individual basis. For example, this may be necessary for a large server operation. You can contact us in such situations, we will find a solution!
Our services
We offer solutions to a wide range of administrator problems, which you can read about in more detail here, just click on the words that are relevant to you.
Information sharing, network solutions
Local server, server rental
Having an office server is essential for a company. Our colleagues will select the right hardware and operating system (Linux/Windows), install and configure the server, set up the services (e.g. file server, mail server) and commission it.
Automatic network configuration
You really need this feature if you are hosting partners in your office and you want to give them access to office resources (printer, shares with public files) or to the Internet.
Automatically synchronised download area
If you have your own website, you may be posting content there regularly. Our solution simplifies this task: all you have to do is copy the document into a folder or send it by e-mail to a specified private address and the server will upload it to your web server, updating the HTML page.
File server
In the office server area, you can store files and documents that you want more people to access and edit. You can assign permissions to the shares defined on the server and log access to files (opening, editing).
Fax server
Send and receive faxes without using paper, without ever having to get up from your chair. Incoming faxes are stored as PDF documents, and sending a fax is like “printing”. You can also use an automatic cover sheet with a company signature, so you can avoid printing a document on paper altogether.
Network scanning
If scanning is needed more than 1-2 times a day, it is recommended to connect the device to the server and share it between workstations. Scanning on the server has several advantages: it is possible to process the scanned documents. The server can convert them into images, PDF documents, compress them, reduce or enlarge them, create black and white versions.
Central shared address book
If several colleagues are in contact with different corporate partners, the use of a shared address book is recommended. In this case, the partners’ data (name, headquarters, address, e-mail address, telephone number) are stored in a central location, rather than on the workstation of one colleague.
Central shared calendar
There may be an event or meeting that needs to be scheduled for more than one member of staff. It is advisable to create a network calendar where the events are available to everyone.
Printer accounting
Most companies are not aware of how much paper they are actually using. With this service you can monitor the printers used in your office. You can log printing and set different printing rules for each employee, saving paper and money.
Out of office
When your staff go on holiday, you can set up a system to automatically send a reply to people who write to them while they are away. There is also a mail forwarding option, where the system forwards the incoming mail to the designated colleague in addition to or instead of the automatic reply. Your partners can then always know the contact details of their colleagues.
Firewall
Firewalls on the workstations are not enough, it is important to protect your office network and the private data stored on it from possible attacks. A firewall filters traffic between the internal office network and the external network.
Virtual private network
With a virtual private network (VPN), your home desktop and portable laptop can be part of the office network with just one click, giving you easy access to the data and services stored in your office.
Windows domain
This allows you to store your personal settings on a central location, the office server, rather than on your own workstation. This means that workstations are password-protected so that only those who have been authorised can log in.
Data security
Data backup
You may have experienced a serious problem or extra work caused by the loss of your unsaved files due to an accidental, for example unexpected, power failure or unintentional deletion. Regular, automatic backups provide protection in such cases. Backed up data can be placed on external, local, remote or cloud storage. On the leased storage space that we provide, your data is password-protected, encrypted and confidential. The backup and recovery strategy will be agreed in consultation with you, based on your objectives and interests. This includes the frequency of backups and the storage method.
Data recovery user area
Restoring files and documents is mostly done by our staff, but it is also possible for our customers to do it themselves via a web interface.
E-mail backup
All emails sent to and from the office are copied, so no email can be lost.
System rescue
It is recommended to backup your servers periodically, especially before major changes and installations. Backing up a server that has become unstable due to a change can be easily restored, or a server that has become unavailable due to an unforeseen data loss event can be up and running again in 3-4 hours.
Server cluster, secondary office server
In the event of a serious hardware failure, the server may take days to repair. In such cases, we recommend using a secondary server or servers using virtualisation or cluster technology. With these technologies, the hardware failure causes minimal downtime (1 minute to 30 minutes) or goes unnoticed. And the secondary server or servers will take over all the tasks of the main server, so that employees can continue working without any problems.
Uninterruptible Power Supply (UPS)
By installing an uninterruptible power supply (UPS), in the event of a power failure, electrical appliances can still be used, so servers, workstations, internet, wifi, etc. can still be accessed.
Antivirus
A reliable anti-virus and anti-spyware program is a must for servers and workstations. Typically, the server will filter out unwanted parasites that arrive by mail. However, they can also infiltrate your computer undetected from your browser or Microsoft documents. They can even steal confidential data or temporarily render your business file structure unreadable, which you can only access after paying a hefty fee. By implementing virus protection, this can be prevented.
Correspondence
Digital signature
We recommend that you authenticate all emails sent with a company digital signature. It is very easy to send forged e-mails, but a digital signature puts an end to this danger.
Office mailbox from home
If you don’t need a virtual private network (VPN) and just want to access your office mailbox from your home computer or laptop, an office mailbox is fine. You can read and reply to your mail on a secure channel, just as if you were in the office.
Shared mailbox
If you would like to have an email address that is read by more than one member of staff, it is recommended that you use a shared mailbox.
Your own mail server
Most ISPs also provide a limited number of email mailboxes with Internet access. It is preferable to store mail stored in these mailboxes on a dedicated mail server, so that there is no longer a size limit on the mailbox that you have to adapt to by deleting and archiving mail.
Spam filtering
With multiple virus and spam filters on your office server, your inbox will receive far less junk mail.
Webmail
With the Web e-mail client, e-mails are read and sent using the Internet browser, with encrypted communication.
Support, assistance
Server monitoring
We are ready to take on the supervision, maintenance and administration of Linux or Windows based servers. If the server was not installed by our company, we will provide a free preliminary assessment. By our monthly monitoring service, we mean the regular performance of the following activities: monitoring server load, checking the correct operation of services and functions running on the server, timely detection of error potentials, monitoring and installation of security updates, remote administration of the server for a fixed number of hours per month, when we modify the system due to the detected errors during the above activities, taking into account the availability indicators that are part of the agreement.
Providing Help Desk, IT support, remote assistance, staff assistance
Our company is at your disposal to solve your daily questions and problems quickly:
On request, we provide our customers with a (web-based) problem logging platform where they can easily ask questions, report problems and track their handling. Problems can be prioritised.
Program installation, virus removal.
For emergencies, we provide telephone assistance.
If you have an Internet connection, our specialists can remotely view the screen of the colleague in trouble, simplifying and speeding up the presentation and resolution of the problem.
You can ask us for an opinion before buying computer hardware.
We help you find the best software solution to solve your IT problems.
About our pricing
Hourly rates
Hourly rates are quoted on an interval scale because different problems require different levels of expertise. Setting up a mail system does not typically require a trilingual colleague with 10 years’ experience, but there may be more complex tasks where it is necessary. Of course, other considerations may also influence the choice of a specialist. We strive to select the most optimal workforce for our clients in each case. Of course, we will always provide you with information on the exact hourly rate before starting the work.
Per minute billing
The table above shows hourly rates for easy comparison, however, we bill on a per-minute basis. This means that you only pay for the minutes that our colleague has actually worked. There are often problems that can be easily solved by an experienced professional, in which case the pricing mechanism we use is particularly advantageous, as there is no extra cost compared to the so-called “settlement based on hours started”. However, the Client may choose to opt for another scheme.
Frequently Asked Questions (FAQ)
I understand everything, but what’s the next step?
The most important thing is to let us know your problem first. You can contact us in a number of ways: by phone, email, by filling in the form on the site or by sending us a Messenger message. Choose the alternative that is most convenient for you. Trust us, we will reply shortly! In most cases, we will respond to enquiries received during working hours the same day, but we will get back to you the next working day at the latest.
How to report a problem?
The interface for reporting problems is the Ticket system. Both our customers and our colleagues can issue a ticket about the problem. You can also contact us by e-mail, chat or phone.
When is the customer service available?
The customer service is available every weekday between 8:00 and 17:00.
What is the basis for payment?
You will be billed on a per-minute basis, so you only pay for the minutes that our colleague actually spent working. Before invoicing, our clients receive a certificate of fulfilment containing a list of activities. In this list, we keep track of which colleagues worked on the problems or tickets, when and how much. Once this list has been approved, the invoice is issued. The settlement can be monthly, quarterly or half-yearly.
Our key partners
